Question 1

When does my letter ship?

Accepted Answer

Any letter validated and paid before 12:00 (business day) is printed, franked, and dropped at the post office that same day. After that, it ships the next business day. On weekends and public holidays, drop-off occurs the next business day.

Question 2

Can I send registered mail?

Accepted Answer

Yes. Pick the "registered" option, with or without proof of receipt. You get the official bpost tracking number and a scan of the receipt in your account.

Question 3

When am I charged?

Accepted Answer

Payment is captured when you place the order. If the letter cannot be processed (invalid address, non-compliant document), you are fully refunded within 5 business days.

Question 4

Is my letter confidential?

Accepted Answer

Files are encrypted at rest, the print room is secure, and access is logged. Once posted, files are purged according to your settings (default 30 days, up to 12 months for legal proof).

Question 5

Can I send several letters at once?

Accepted Answer

Yes. Upload a multi-letter PDF or a CSV file with recipients: we split, print and post in batch. Perfect for reminders, invoices and payment notices.

Question 6

Which formats are accepted?

Accepted Answer

PDF, JPG, PNG, HEIC. A4 recommended. Double-sided, up to 5 pages included in the base price; beyond that, a per-page surcharge is applied automatically.

Question 7

Is there a business or public-sector account?

Accepted Answer

Yes. B2B and B2G accounts with monthly invoicing, multi-user access, purchase orders, REST API and accounting exports. Volume tiers apply automatically.

Frequently asked questions