Terms of Service

Bjet24 is a technical online mail-sending service. From an uploaded document and an address, Bjet24 prints, envelopes, officially franks and drops the letter at a Belgian post office (bpost). The content of the letter is the sole responsibility of the sender.

Prices are shown before validation, starting at €2.63 incl. VAT per letter, postage and VAT included. Payment is captured at order time via Stripe.

• The final price depends on the mail type (standard, priority, registered, international), page count and selected options (color, proof of receipt).
• If the mailing cannot be processed (invalid address, non-compliant document, format refused by bpost), you are fully refunded within 5 business days.
• B2B/B2G accounts benefit from monthly invoicing and automatic volume tiers.

Any letter validated and paid before 12:00 (business day) is printed, franked and dropped at the post office that same day. After that, drop-off occurs the next business day. On weekends and public holidays, drop-off occurs the next business day.

Carriage and delivery times to the recipient depend on bpost and foreign postal operators; they are not guaranteed by Bjet24.

The sender warrants that the content of the letter is lawful and compliant with postal regulations (no prohibited content, no object, no hazardous matter). Bjet24 may refuse to print or post a manifestly illegal document and will refund the mailing.

For registered mail, Bjet24 provides the official bpost tracking number and the scan of the drop-off receipt in your client area. For standard mail, a photo of the dropped letter is kept as internal proof.

Uploaded documents are encrypted at rest (AES-GCM). The print room operates under a strict confidentiality agreement, with audited access. After post office drop-off, the file is purged according to your settings: default 30 days, up to 12 months for registered mail.

The sender remains solely responsible for the content of the letter, the accuracy of the recipient address and compliance with applicable rules (GDPR, professional secrecy, third-party rights). Bjet24 acts as a technical service provider and exercises no editorial control.

Professional and public-sector accounts benefit from monthly invoicing, multi-user access, purchase orders, REST API and accounting exports. Specific terms are set out in the account agreement signed between Bjet24 and the customer.

The processing of personal data is governed by our Privacy Policy. Uploaded documents are encrypted; they are accessible only to authorised print-room personnel for the time strictly necessary to dispatch the mail.

Bjet24 commits to providing the service with diligence but does not guarantee actual delivery by bpost, delivery times, or the absence of losses by the postal operator. Bjet24's liability is capped at the amount of the relevant mailing, except in cases of gross or intentional misconduct.

Bjet24 may update the service, prices and these terms. Any material change is notified by email at least 15 days before it takes effect.

These terms are governed by Belgian law. Any dispute falls under the jurisdiction of the courts of the editor's registered office. Questions? info@espero-soft.com.